This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with us, use our website, or engage our legal services in accordance with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs).

1. Acceptance of Policy

By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy, and you agree to its terms. Continued use of our website or services following any updates to this Policy will be deemed acceptance of those changes.

2. Collection of Personal Information

We may collect personal information directly from you or automatically through your interaction with our website and services. This includes but is not limited to:

  • Name, contact details, and other identifying information

  • Details of access, including IP address, browser type, and device information

  • Website usage statistics, such as pages visited and time spent on site

  • Any other information you provide to us in the course of a legal matter or inquiry

We may also collect information via cookies and similar technologies to enhance your browsing experience. You can manage cookie preferences in your browser settings.

3. Use of Personal Information

We collect and use your personal information for purposes such as:

  • Providing legal services and responding to your enquiries

  • Conducting business operations and client communications

  • Sending newsletters, legal updates, or marketing materials (you may opt out at any time)

  • Improving website performance and user experience

  • Complying with our legal and regulatory obligations

4. Disclosure of Personal Information

We do not sell or share your personal information overseas or with unauthorised third parties. We may disclose information:

  • To our employees where required for legal service delivery

  • As required by law or in accordance with legal professional privilege

  • To third-party service providers (e.g., IT support) who are bound by confidentiality agreements

  • With your consent or as otherwise permitted under applicable law

This Policy does not apply to third-party websites we may link to. We are not responsible for the privacy practices of those sites.

5. Payment Information

We do not collect or store credit card details. Any payments made to us are processed securely via third-party payment providers.

6. Email Communications and Marketing

We may send you updates, newsletters, or legal alerts that we believe may be of interest to you. You can unsubscribe from marketing emails at any time by following the instructions provided in each communication.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. We use firewalls, multi-factor password protected IT systems, and regularly update our systems. 

8. Access, Corrections & Complaints

You have the right to request access to your personal information or ask us to correct inaccurate or outdated information. You may also make a privacy complaint if you believe your data has been handled inappropriately.

Please contact us at:

Legal Mum Co
Email: info@legalmumco.com.au

We will respond to your request or complaint within a reasonable timeframe and in accordance with applicable privacy laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will take effect immediately upon being published on our website. Your continued use of our website or services after any changes are posted will constitute your acceptance of the revised Policy.

10. Legal Obligations

As a law firm, we are bound by strict legal obligations of confidentiality and legal professional privilege. All personal and sensitive information you provide to us is handled in accordance with these obligations and our duty to you as a client.